Support

For help with Aurora Tonight, contact aurora.support@mail.instinct.com. Include your platform, app version, what happened and the steps that led to it. Remove personal information from any screenshot before sending it.

Alerts are not arriving

First check whether the Alerts screen says remote alerts are available. Android remote alerts are unavailable in the current release configuration. Enabling system notifications alone does not add that capability.

Where alerts are supported, check the app and system notification settings, the enabled rule, its watched place and time zone, quiet hours and any delivery status shown in the app. Rules can be suppressed by daylight, cooldowns, missing readings or other conditions; silence does not prove the sky is quiet. An accepted push is not proof that you saw a notification.

Readings are old or missing

Check the observation age and refresh when connected. Space-weather or weather sources may be unavailable. An old reading does not establish current conditions, and a dash is not zero. If the problem persists, tell us the screen and the displayed update time.

Using a location

You can select a region or search for a place instead of sharing device location. With permission, automatic requests to our API and the sightings you submit use rounded coordinates, on both iOS and Android. See the Privacy Policy for mapping-provider processing and other details.

Purchases, cancellation and refunds

Where a paid plan is offered, use the same Apple or Google account that made the purchase and the app's restore option. Manage or cancel the subscription in that store's subscription settings. Uninstalling the app does not cancel it. Refund requests use the store's process; applicable consumer rights still apply. Apple purchases do not automatically restore on Android, or Google purchases on iOS.

• Manage an Apple subscription
• Manage a Google Play subscription
• Request an Apple refund
• Request a Google Play refund

Report content or request deletion

Use the report control on a sighting or AI answer to flag inappropriate content. Hiding a person's posts changes your local view; it does not delete their posts for everyone.

Use the app to delete sightings owned by your installation, delete alert rules or clear displayed alert history. Clearing history and disabling notifications do not erase all server records. To delete the sightings, reports, alert rules and notification registration the app can identify, use Delete my data from the server in Settings; the Privacy Policy lists what it covers and what it does not. For other privacy requests, email support with enough non-sensitive detail to identify the feature or public content concerned. We may need to verify ownership before taking action; an email address alone may not identify an accountless installation.

Do not send passwords, push tokens, payment-card details or precise coordinates. If in-app deletion reports a failure, retry when connected or tell support about the error. Do not assume an unsuccessful deletion removed the content.

Privacy and terms

Read the Privacy Policy and Terms of Use.